Redesigned ATM Operating System
TBC Bank
2024
ATM Machine
TBC Bank is one of Georgia’s leading financial institutions.
Objective: Redesign the ATM operating system to improve user experience, reduce transaction steps, eliminate common issues like forgotten cards and long queues, and create an optimized touchscreen-based interface for modern ATMs.
Solution: User research identified key pain points, leading to the following improvements:
• QR code cash withdrawal for a fully contactless experience.
• Reduced number of steps per transaction
Result:
• −25% steps for basic operations
• Faster transactions → shorter queues
• Introduced QR withdrawals for speed and security
© Yuriy Malugin 2026
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